Privacy & Policy

Introduction

Pschola ("we," "our," or "us") is owned and operated by ServiceAMX. We are committed to protecting your personal data and ensuring transparency about how we handle your information.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile and web applications ("App").

By using Pschola, you agree to the terms described in this Privacy Policy.

Information We Collect

We collect the following types of information to provide and improve our services:

2.1. Personal Information

When you create or update an account, we may collect:

• Full name
• Email address
• Phone number
• Profile photo
• Country and language preference

2.2. Usage and Technical Data

When you use our app, we automatically collect:

• Device information (type, operating system, browser)
• IP address and session information
• App activity (pages viewed, time spent, features used)

This data helps us improve app performance and user experience.

2.3. Children and Parental Accounts

Pschola may be used by students under 18 years old only under parental supervision. Parents can create sub-accounts for their children. We do not knowingly collect personal data directly from children under 18 without parental consent.

How We Use the Information

We use collected data to:

• Create and manage user accounts
• Enable communication between students and teachers
• Send important notifications or updates
• Improve app functionality and experience
• Monitor usage trends for service improvement
• Ensure user security and prevent unauthorized access

We do not sell or share user data with any third parties for marketing or commercial purposes.

Data Storage and Security

Your data is securely stored on AWS servers.

We implement industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your data.

Additionally, we use Firebase and Google Services for secure authentication, analytics, and performance monitoring.

Data Retention and Deletion

We retain your data only as long as necessary to provide our services.

You may delete your account at any time through your profile settings. Once deleted, your personal data will be permanently removed from our active systems within a reasonable period.

Data Sharing

We do not share your data with any third parties, except when required by law or to comply with valid legal processes.

User Rights

You have the right to:

• Access and review your personal data
• Request correction of inaccurate information
• Request account and data deletion
• Withdraw consent at any time

To exercise these rights, contact us at support@pschola.com.

Third-Party Services

We use Firebase and Google Analytics to help us understand user behavior and improve app performance.

These third-party services may collect anonymized data in accordance with their own privacy policies.

• Firebase Privacy Policy: https://firebase.google.com/support/privacy
• Google Privacy Policy: https://policies.google.com/privacy

Changes to This Policy

We may update this Privacy Policy from time to time.

Any significant changes will be communicated through the App or by email.

Your continued use of the App after changes are posted means you accept the updated Policy.

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